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NeuraArena
Operated by NEURASPHERE TECHNOLOGY CO., LTD.
Website: www.neuraarena.com
Contact: support@neuraarena.com
Effective Date: November 30, 2025
NeuraArena provides game top-up services in Thailand. We facilitate payments via PromptPay QR code and help players add credits or in-game items to their accounts.
This Privacy Policy explains:
What information we need to complete your top-up
How we handle that information
When we share it with others
What choices you have
We collect only what is necessary to deliver your order. Information falls into three categories:
Game account details (User ID, server, character name)
Top-up amount and item selection
Payment confirmation from PromptPay
Why: Without this, we cannot process your order.
Email address (for order confirmation and support)
Optional: name (if you choose to provide it)
Correspondence history at support@neuraarena.com
Why: To contact you about your order and respond to inquiries.
IP address and general location
Device and browser information
Website visit timestamps
Why: To detect fraud, prevent abuse, and maintain service stability.
We deliberately avoid collecting:
Government-issued ID numbers
Full bank account details
Any information unrelated to game top-up services
Data from individuals under 18 years of age
We do not sell your information. Information is shared only when necessary:
| Recipient | Reason |
|---|---|
| PromptPay / Payment Processors | To complete and verify payments |
| Game Publishers | To deliver the top-up to your game account |
| Service Providers (hosting, analytics) | To operate our website and improve security |
| Legal Authorities | When required by Thai law or to protect against fraud |
Transaction records: Retained for 3 years for accounting and dispute resolution purposes.
Communication records: Kept for 1 year from the last interaction.
Operational data (IP, logs): Stored for 90 days for security analysis.
After these periods, data is deleted or anonymized.
Depending on your location, you may have the right to:
Access the information we hold about you
Correct inaccurate details
Request deletion of your data (subject to legal retention obligations)
Withdraw consent where consent is the legal basis
To exercise any of these rights, email support@neuraarena.com with the subject "Privacy Request."
We use:
Encrypted connections (HTTPS) for all transactions
Restricted access to personal data within our operations
Monitoring systems to detect unusual activity
No system is 100% secure, but we apply reasonable safeguards appropriate for the type of data we handle.
If we make material changes, we will:
Update the "Effective Date" at the top of this page
Post a notice on our website
Continue processing your data only under the updated terms unless you object
For privacy-related questions or requests:
Email: support@neuraarena.com
Company: NEURASPHERE TECHNOLOGY CO., LTD.